Responsible Gaming

Gamble for entertainment

Gambling can be enjoyable when it is approached as a leisure activity and kept within clear personal boundaries. Before you play, consider what you can comfortably afford to spend and how much time you are willing to use. Only gamble with money that is available after essential costs such as rent, bills, food, transport and other financial commitments have been covered.

There is no guaranteed way to win. Casino games are based on chance, and past results do not predict future outcomes. A win does not mean that another win is due, while a series of losses does not make a win more likely. Every wager carries a risk of loss, and the outcome of one game does not create an obligation for the next game to produce a particular result.

Gambling should not be used to improve your mood, escape personal difficulties or manage stress. It should also not be used to repay debts, replace employment income or support someone else's financial needs. If gambling stops feeling like a choice and starts feeling difficult to control, taking a break and seeking support can be helpful.

Practical ways to stay in control

• Set a spending limit before you begin and avoid increasing it during a session.
• Set a time limit and take regular breaks away from the game.
• Keep gambling money separate from money needed for everyday expenses.
• Do not chase losses or borrow money to continue gambling.
• Avoid gambling when you are upset, tired, stressed or affected by alcohol or other substances.
• Keep a record of your deposits, wagers and withdrawals so you can understand your overall activity.
• Talk openly with someone you trust if you are concerned about your gambling.

Set limits and take a break

Personal limits can help you make decisions before emotions or excitement affect your judgement. Depending on the options available on your account, you may be able to set limits relating to deposits, spending, losses, wagering or the time you spend playing. A limit should be realistic, based on your circumstances and set before gambling begins.

A limit is not a guarantee that gambling will be affordable. You remain responsible for checking your activity and stopping when you reach the amount or time you have decided is appropriate. If a limit is not available for the type of activity you want to control, use your own written budget, calendar reminder or another practical method to support your plan.

Time-out and self-exclusion

If you would like to stop gambling for a period, consider using any time-out or account restriction tools available through the service. A time-out may be suitable when you want a short break to reassess your habits. If you believe you need to stop gambling altogether, self-exclusion may be more appropriate. Self-exclusion is a formal request to prevent or restrict access for a selected period, subject to the applicable process and conditions.

When requesting a break or self-exclusion, do not continue looking for ways to gamble elsewhere. Consider removing gambling applications, logging out of accounts, blocking promotional messages and asking a trusted person to support your decision. You may also wish to speak with your financial institution about available gambling transaction controls, where offered.

If you want to change or end a restriction, review the applicable rules carefully before making a request. Restrictions may remain in place for the selected period and may not be removed immediately. The purpose of these tools is to give you space and reduce access, so they should be used thoughtfully rather than as a temporary response to a single loss.

Recognise the warning signs

Problem gambling can affect people in different ways. You do not need to experience every warning sign before taking action. A single concern can be a good reason to pause, review your activity and speak with someone qualified to help.

• Gambling for longer or spending more than you originally planned.
• Trying to win back money after a loss, often called chasing losses.
• Feeling restless, irritable or preoccupied when you are not gambling.
• Hiding gambling activity, deposits, losses or account statements from others.
• Borrowing money, selling belongings or using credit to fund gambling.
• Missing work, study, family activities or other responsibilities because of gambling.
• Using gambling to cope with anxiety, sadness, loneliness, anger or other difficult feelings.
• Attempting to stop or reduce gambling but finding that you cannot do so.
• Experiencing arguments, financial pressure or relationship problems connected with gambling.
• Feeling regret, shame or distress after gambling, then returning to gamble again.

If any of these signs sound familiar, stop and consider what action would provide the greatest protection. You can set a restriction, request a break, speak with someone you trust or contact a professional gambling support service. Acting early can make it easier to address financial, emotional and relationship concerns before they become more serious.

Keep track of the bigger picture

A single session may not show the full effect of gambling. Review your activity over a longer period, including deposits, withdrawals, losses, time spent and the reasons you chose to play. Ask yourself whether gambling is affecting your budget, sleep, work, study, relationships or general wellbeing. Honest answers can help you decide whether a limit or complete break is needed.

Protect yourself and others

You must meet the minimum legal age and other eligibility requirements that apply to online gambling in Australia. Gambling accounts must only be used by the person to whom they belong. Do not allow another person to access your account, use your payment method or gamble on your behalf. Keep your login information private and take reasonable steps to protect your devices.

Young people should not be encouraged to gamble or be given access to gambling accounts, funds or devices used for gambling. If you are a parent, carer or support person, consider using device controls, payment safeguards and clear household rules to reduce the risk of unauthorised access.

Be cautious of gambling-related messages, promotions and notifications. Marketing can make gambling feel more frequent or urgent than you intended. Use the available communication preferences to reduce promotional contact, and take a break from gambling content if it makes it harder to follow your limits.

Protect your financial information and review account activity regularly. Never share passwords, security codes or payment details in response to an unexpected request. If you notice activity that you do not recognise, stop using the account and follow the relevant account security or support process.

Gambling and financial wellbeing

Gambling losses can affect household finances and may create debt. If gambling is making it difficult to pay bills or meet other commitments, prioritise essential expenses and stop gambling while you review your position. Consider speaking with a financial counsellor or another qualified adviser about budgeting, debt and practical next steps.

Getting help and support

You do not have to manage gambling concerns alone. Support is available from gambling help services, health professionals, financial counsellors and trusted people in your life. A qualified counsellor can help you understand your gambling, identify triggers, make a plan and work through related financial or emotional issues. Support can also be useful for family members and friends affected by someone else's gambling.

In Australia, you can look for a state or territory gambling support service, a national gambling help service or a registered health professional. These services can explain the options available in your area, including counselling, financial support, self-exclusion assistance and help for affected family members. Choose a service that suits your circumstances and ask about confidentiality, cost and appointment options before proceeding.

If you are not sure what to say, you can begin with a simple explanation such as: “I am worried about how much time or money I am spending on gambling, and I would like help to stop or reduce it.” You can also ask a trusted person to sit with you while you make contact or arrange an appointment.

Winner Casino provides responsible gaming information and account-based tools where available, but these tools cannot replace professional advice. If you request a restriction, take a break or seek support, follow through with the plan and avoid creating another account or using another service to continue gambling.

If gambling is connected with immediate financial, emotional or personal danger, seek urgent assistance from an appropriate emergency, health or crisis service in your location. Your safety comes first. Taking action early is a positive step, whether that means setting a limit, closing access, speaking with someone you trust or asking a professional for support.

Our responsible gaming approach

Responsible gaming is a shared responsibility. We encourage players to make informed choices, use available controls and ask for help when needed. We may provide information about safer gambling practices, account restrictions and support options. Any account or service request remains subject to the applicable terms, verification requirements and legal obligations.

Please review this information regularly and consider whether your gambling remains affordable, enjoyable and within your control. If the answer is no, stop gambling and seek support.